Appointment Setting for New Jersey Solar Company
Client Overview
Our client is a New Jersey-based solar panel installation company, offering comprehensive services to customers looking to lower their energy costs through the installation of solar panels on their properties
Business Requirement
Our client enlisted our services for appointment setting, seeking a proficient agent to reach out to leads and schedule appointments for in-depth discussions on solar and energy solutions.
Client's Challenges
The project presented several challenges, notably the absence of training materials and the tight timeline for implementation. The client provided limited lead data, requiring us to source additional contacts. Moreover, they needed highly skilled candidates to be on boarded promptly.
Our Solution
Drawing from our talent pool, we carefully selected agents who perfectly aligned with the client's needs, forming a dedicated team. Despite the client's initial lack of training materials or scripts, we swiftly on boarded our agents, providing comprehensive project briefs. Our operations team proactively developed scripts and training materials, ensuring our agents were well-prepared. We then collaborated closely with the client to obtain their certification. In the following phase, the client provided invaluable on-the-job training, addressing all queries and frequently asked questions from our agents.
The Result
Once the project kicked off, our agents consistently delivered outstanding performance, generating high-quality, sales-ready appointments. Throughout the process, we encountered no customer escalations, and the client expressed utmost satisfaction with the caliber of our services. Impressed with the results, the client agreed to expedite the ramp-up of our team and also provided referrals to other potential contacts.
We believe in Customer Delight Success Joy
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